Privacy policy

**Last updated: 16 October 2026**

At **thekidzo**, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us about our products, including the Magic Water Colour Mat.

By using our website, you acknowledge this Privacy Policy.

## 1. Information We Collect

When you visit our website or place an order, we may collect the following information:

- **Personal information:** Your name, email address, phone number, billing address, and shipping address.
- **Order information:** Products purchased, order details, transaction status, and delivery information.
- **Payment information:** Payment-related details processed through our payment providers. We generally do not store complete payment card details ourselves.
- **Device information:** Your IP address, browser type, device information, and website activity.
- **Communication information:** Information you provide when contacting our customer support team or submitting feedback.

You can choose not to provide certain information, but this may prevent us from processing your order or providing specific services.

## 2. How We Use Your Information

We may use your information to:

- Process and deliver your orders.
- Confirm purchases and send order updates.
- Provide customer support and respond to enquiries.
- Manage returns, refunds, and exchanges according to our policies.
- Improve our website, products, and shopping experience.
- Detect and prevent fraud, suspicious activity, and security issues.
- Send promotional emails or messages where permitted and, when required, with your consent.
- Meet applicable legal, tax, accounting, and regulatory obligations.

## 3. Payments and Transactions

Payments made through our website may be processed by third-party payment service providers. Your payment information is handled according to the relevant provider's privacy and security practices.

We do not intentionally collect or store your complete debit card or credit card security details on our own systems.

## 4. Sharing Your Information

We do not sell your personal information to third parties for money. We may share relevant information with trusted service providers when necessary to operate our business, including:

- **Shopify:** To host and operate our online store.
- **Payment providers:** To process payments and prevent payment fraud.
- **Shipping and courier partners:** To deliver your orders.
- **Website analytics and marketing providers:** To understand website performance and promote our products, where enabled and permitted.
- **Professional advisers and authorities:** Where necessary for legal, accounting, security, or regulatory purposes.

These parties may process information according to their own terms, applicable agreements, and legal obligations.

## 5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

- Keep your shopping cart working.
- Remember your preferences.
- Understand how visitors use our website.
- Improve website performance.
- Support advertising and marketing activities, where enabled.

You may be able to manage cookies through your browser settings or the cookie consent options displayed on our website. Disabling certain cookies may affect some website features.

## 6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of storing or transmitting information online is completely secure. We cannot guarantee absolute security.

We retain information for as long as reasonably necessary to fulfil orders, provide services, resolve disputes, maintain required business records, and comply with applicable laws.

## 7. Your Privacy Rights

Subject to applicable law, you may be able to:

- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information when legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a concern about how your information is handled.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding. Some information may need to be retained where required by law.

## 8. Children's Privacy

Our Magic Water Colour Mat is designed for children's creative play, but our website is intended for purchases by adults.

We do not knowingly seek to collect children's personal information directly for marketing purposes. Parents or guardians who believe a child has provided personal information to us can contact us to request appropriate action.

## 9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We recommend reviewing their privacy policies before providing personal information.

## 10. Promotional Communications

If you subscribe to our marketing communications or otherwise provide the required permission, we may send you updates about products, offers, and promotions.

You can unsubscribe from promotional emails using the unsubscribe link or contact us directly. We may still send essential messages relating to your orders, transactions, or customer service.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

## 12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

**Business name:** thekidzo  
**Email:** thekidzo919@gmail.com
**Phone:** 9510321893 
**Business address:** 1727 Gayatri nagar G.H.B. Chandkheda

We will review and respond to privacy-related requests in accordance with applicable law.

Thank you for trusting **thekidzo**.

**Big Dreams. Little Explorers.**