Shipping policy

**Last updated: October 16, 2026**

Thank you for shopping with **thekidzo**! We work to deliver your Magic Water Colour Mat safely and as quickly as possible.

## 1. Order Processing

Orders are generally processed within **1–3 business days** after confirmation, excluding Sundays and public holidays. Processing may take longer during sales, holidays, or periods of unusually high demand.

You will receive order-related updates through the contact details provided at checkout, where available.

## 2. Delivery Time

Estimated delivery times within India are:

- **Major cities:** approximately 3–7 business days after dispatch.
- **Other serviceable locations:** approximately 5–10 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery depends on your location, courier service, weather, public holidays, and other circumstances outside our reasonable control.

If a significant delay occurs, please contact our support team for an update.

## 3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions stated in that offer.

## 4. Order Tracking

Where tracking is available, we will share the tracking details by email, SMS, WhatsApp, or another available communication method after dispatch.

Please allow the courier's tracking system time to update.

## 5. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

If delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, please contact us promptly. Any additional shipping charges will be communicated before being charged, where applicable and lawful.

## 6. Damaged, Incorrect, or Missing Items

Please inspect your parcel after delivery. If your order arrives damaged, contains the wrong product, or has missing advertised items, contact **[your support email]** within 48 hours of delivery and include your order number and photographs or video of the issue, if possible.

We will review the report and provide an appropriate resolution under our Return and Refund Policy and applicable law.

## 7. Delays and Events Outside Our Control

Delivery may be affected by extreme weather, transport disruptions, strikes, public emergencies, or courier network issues. We will make reasonable efforts to help resolve delivery problems.

This section does not remove any remedies you may have under applicable law for late or failed delivery.

## 8. Cash on Delivery

Cash on Delivery (COD) is available only if displayed as an option at checkout for your location and order. Please keep the payable amount ready when the courier arrives.

## 9. Contact Us

**Business name:** thekidzo
**Email:** thekidzo919@gmail.com
**Phone/WhatsApp:** 9510321893
**Business address:** 1727 Gayatri nagar G.H.B. Chandkheda