Refund policy

**Last updated: October 16, 2026**

At **thekidzo**, we want you and your little explorers to enjoy their Magic Water Colour Mat. If there is a problem with your order, please contact us so we can help.

## 1. Return Eligibility

You may request a return or replacement if:

- You receive a damaged or defective product.
- You receive the wrong product.
- The product is missing essential parts or accessories advertised with it.
- The product is materially different from its description on our website.

Please contact us within **48 hours of delivery** to report a damaged, defective, incorrect, or incomplete order. This reporting period helps us investigate the issue and does not limit any rights you may have under applicable law.

For hygiene and product-condition reasons, change-of-mind returns may not be accepted unless expressly offered on the product page or required by applicable law.

## 2. How to Request a Return

To request a return or replacement:

1. Email us at **[your customer support email]** or contact us at **[your phone/WhatsApp number]**.
2. Provide your order number and a description of the issue.
3. Share clear photographs or a short video showing the issue, if requested.
4. Follow the return or replacement instructions provided by our support team.

Please keep the product, packaging, and included accessories until your request has been reviewed.

## 3. Return Shipping Costs

If the product is damaged, defective, incorrect, or materially different from its advertised description, thekidzo will arrange an appropriate resolution and will not unfairly charge you for correcting our mistake.

For any optional return accepted as a goodwill gesture, return shipping costs will be communicated to you before the return is arranged.

## 4. Refunds

Once your return or refund request is approved, we will inform you of the next steps.

Approved refunds will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

For prepaid orders, we will initiate the approved refund within **7–10 business days** of approval, subject to any shorter deadline required by applicable law or the payment provider's process.

For Cash on Delivery (COD) orders, we may request your bank account or UPI refund details. Please share these only through our official support channel.

## 5. Replacements

Where appropriate and available, we may offer a replacement for a damaged, defective, incorrect, or incomplete product. If a replacement is unavailable or unsuitable, we will discuss an appropriate refund or other remedy with you.

## 6. Order Cancellations

If you want to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch. Once an order has been dispatched, cancellation may no longer be possible, but you can contact us to discuss the available options.

Nothing in this policy removes any consumer rights available under applicable law.

## 7. Contact Us

**Business name:** the kidzo  
**Email:** thekidzo919@gmail.com  
Phone/WhatsApp:  9510321893
**Business address:** 1727 Gayatri nagar G.H.B. Chandkheda, Ahmedabad